Support

Gemfall is a free match-3 puzzle game for iPhone — match three or more, chain the cascades, and work through endless levels. If something is wrong, broken or just confusing, write to me directly. It is a one-person project, so the mail reaches the person who wrote the code.

Common questions

My run disappeared.

Your run is saved on the device itself, not in an account. Deleting the app, reinstalling it, or moving to a new iPhone clears it — there is no cloud copy to restore from. Offloading the app in iOS Settings keeps the save; deleting it does not.

My score isn't on the leaderboard.

Leaderboards run on Game Center, so you need to be signed in to it: open the iOS Settings app, go to Game Center, and make sure it is on. If you were offline when you finished a run, the score is queued and submitted the next time the app can reach Game Center.

How do I start a new run?

Tap Classic from the main menu and choose Start over. That discards the saved run and begins again at level 1 — it cannot be undone.

How do I turn the sound off?

The speaker button at the bottom right of the board toggles sound, and the setting is remembered between sessions.

Does it need an internet connection?

No. The game is fully playable offline. A connection is only used to submit scores to Game Center, and that is optional.

Is there anything to buy?

No. Gemfall is free, with no in-app purchases, no subscriptions and no ads. Nothing is unlocked by paying, because there is nothing to pay for.

What does the app know about me?

Nothing. There is no analytics, no tracking and no account. The full detail is on the privacy policy page.

I found a bug, or I have an idea.

Both are welcome at support@sandrino.nl. For a bug, the level number and what you did just before it happened are the two most useful things you can include.